Support // Knowledge base
FAQ
Answers on orders, fit, weatherproofing and care.
Orders
When can I order?
We're in pre-launch. Orders open soon — use "Notify me" on any product page (demo for now) or check back here.
Who is the seller?
All orders are sold by Khreative Solutions LLC, which operates this store.
Which payment methods will you accept?
Major cards and common digital wallets via a hosted, secure checkout once orders open.
Fit & sizing
How do the sizes run?
Each product has its own fit note and a full size chart (XS–XXL) in inches and centimetres. Measurements are approximate. Shells are cut regular with room for a midlayer; midlayers are slim; the bomber is cropped and boxy.
How should I measure?
Every size chart includes how-to-measure notes. The easiest way: lay a garment you already like flat and compare its measurements with the chart.
I'm between sizes.
Take your usual size for a cleaner line, or size up if you plan to layer heavily underneath.
Fabric & weather
Are the jackets waterproof?
SHELL J-01 uses a three-layer waterproof-breathable construction with fully taped seams. FLIGHT J-02 and WIND J-03 have a water-repellent (DWR) finish for showers and wind, not sustained heavy rain. Each product page lists its weather protection under Technical spec.
What is DWR?
A durable water-repellent finish on the outer fabric that makes water bead and roll off. It wears down over time and with dirt; gentle washing and a low tumble dry help refresh it.
What are the pants made of?
Nylon-blend stretch ripstop, double-weave stretch polyester or heavy nylon-blend canvas depending on the style — see each product page.
Care
How do I wash a shell?
Close all zips, machine wash cold on gentle with a technical wash, no softener or bleach. Tumble dry low or line dry.
How do I care for fleece and pants?
Wash cold inside out, skip the softener, line dry. Fleece dries best laid flat.
And bags and caps?
Spot clean bags with a damp cloth and mild soap. Hand wash caps cold and air dry.
Shipping & returns
Where will you ship?
Khreative Solutions LLC plans to ship within the USA and internationally. Options and rates will be shown at checkout — see Shipping.
What's the return policy?
Returns within 14 days of delivery for unworn items with tags attached, subject to final terms. Handled by Khreative Solutions LLC. Details on the Returns page.